Gem: Grow Your Jewelry Business Without Losing the Personal Touch
Gem tracks every piece, every repair, and every customer relationship, from the first sale to the next anniversary.
- Serialized inventory
- Repairs & custom orders
- Consignment built in
Your Systems Weren’t Built to Remember Ring Sizes
Most jewelry software handles the sale. It doesn’t handle the relationship. Customer details end up split across your POS, a spreadsheet, and a string of text messages. Paper repair tickets lose context the moment they’re filled out. And nothing reminds you when a customer is due for a cleaning, an inspection, or an anniversary gift.
Sound Familiar?
Customer history scattered across your POS, spreadsheets, and phone
Repair tickets that lose detail once the paper trail goes cold
No system that remembers who’s coming up on an anniversary or needs a follow-up
Everything Your Store Needs to Turn One Sale Into a Lifetime Customer
High-Value Inventory You Can Actually Track
Know exactly which piece you’re looking at. Every item gets its own serial number, appraisal value, certification, and ownership history, so nothing gets lost between the case and the register.
Consignment Made Simple
Track consignment splits, payouts, and performance by vendor, all in one place, without a separate spreadsheet for every relationship.
Repairs and Custom Orders, Start to Finish
Move every repair and custom order through a clear pipeline. Give customers a simple link to check status themselves, no login required and no phone tag.
Customer Relationships That Remember the Details
Capture spouse names, ring sizes, anniversaries, and wish lists, then put them to work. Automatic reminders bring customers back for cleanings, inspections, and the next milestone.
Loyalty That Builds Repeat Business
Reward your best customers with tiers based on lifetime spend, and turn one-time engagement ring buyers into customers who come back.
Sell With Confidence at the Counter
Ring up a sale, set up a layaway plan, or split a payment across multiple tenders, all from the same point of sale.
Built to Do What Older Jewelry Software Can’t
Older jewelry systems are strong on inventory but weak on customer relationships. Newer cloud tools are easy to use but light on the details that matter: serial numbers, appraisals, and consignment splits. Gem does both, so you’re not choosing between operational depth and a system your team actually enjoys using.
Switching Doesn’t Mean Starting Over
Your Data Comes With You
We migrate your existing customer and inventory records as part of onboarding.
Built for Your Whole Team to Use
Simple enough that your staff actually adopts it, from the sales floor to the repair bench.
Clear Reporting, Not a Leap of Faith
See the return on your investment in your own numbers.
Built With an Understanding of How Independent Jewelers Actually Work
Gem was shaped by real conversations with jewelry retailers about how sales, repairs, and consignment actually move through an independent store. It isn’t a generic retail template with jewelry fields bolted on.
Talk to Us About Gem
Gem is in development. Tell us how your store runs today, and we’ll share what we’re building for inventory, repairs, and customer relationships.
Let’s TalkA short call with our team. No pressure and no commitment.
Frequently Asked Questions
When will Gem be available?
Gem is in development now. Talk to our team to learn where things stand, and we’ll keep you posted as we get closer to launch.
Do I have to switch everything at once, or can Gem work alongside my current POS?
We’ll walk through the best transition path for your store on a call with our team, whether that’s a full switch or a phased rollout.
How does data migration work?
We migrate your existing customer and inventory data, including repair history where available, as part of onboarding.
Can I track consignment inventory separately from what I own?
Yes. Gem tracks consignment items separately, including vendor splits and payout history.
Is there a minimum store size for Gem?
Gem is built for independent jewelers with an established customer base. We’ll discuss fit for your store on a call with our team.